Introduction
This Website Usage and Cookies Policy explains how DSA Helpline, operated by Nexus (59 Malone Road, Belfast, Northern Ireland, BT9 6SA) uses cookies and manages website interactions in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy complements our broader Privacy Policy and Data Protection Policy.
By accessing or using our website (www.dsahelpline.org), you agree to the terms outlined in this policy. If you do not agree, please discontinue use of the site.
Website Usage
The DSA Helpline is committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and lawfully. We collect limited personal data through our website to support service delivery, improve user experience, and maintain security.
This may include data submitted via contact form, web chat, emails or anonymous usage data collected through cookies.
What are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) by websites you visit. They help websites remember your preferences, improve functionality, and enhance your user experience. Each cookie is unique to your browser and may contain anonymous identifiers and usage data.
Type of Cookies we Use
Necessary Cookies
Essential for the website to function properly. They enable core features such as secure login, session management, and accessibility. Without these cookies, some services may not be available.
Functionality Cookies
Allow the website to remember choices you make (e.g. username, language, or region) and provide enhanced, personalised features.
Analytical/Performance Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience. These cookies do not store personal information such as names or email addresses.
Cookies Consent and Control
When you first visit our website, you will be presented with a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Manage cookie preferences
You can also manage or delete cookies at any time through your browser settings. Most browsers allow you to:
- View which cookies are stored
- Delete all or selected cookies
- Block cookies from specific websites
- Set preferences for cookie behaviour
Please note that disabling cookies may affect the functionality of our website.
Managing and Deleting Cookies
You can manage or delete cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored
- Delete all or selected cookies
- Block cookies from specific websites
- Set preferences for cookie behaviour
Please note that disabling cookies may affect the functionality of our website.
Security of your Data
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.
Third-Party Links
Our website may contain links to external websites not operated by the DSA Helpline or Nexus. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy and cookie policies before providing any personal information.
Contacting us
If you have any questions or concerns about our use of cookies or how your data is handled, please contact our Data Protection Officer:
Email: info@nexusni.org
Phone: 028 9032 6803