I'm worried about someone
You do not need to be experiencing abuse yourself to contact the helpline.
If you are worried about someone, you can contact us for information, guidance and support using the contact information found at the top and bottom of the website.
Supporting Someone Experiencing Abuse
Leaving or seeking help takes courage, and support is available. This can include finding a safe, private space to make a call or accessing practical help such as transport through the Domestic and Sexual Abuse Helpline.
You can support someone by offering a safe, non-judgemental space to talk. Listen, believe them, and let them know you are concerned about their wellbeing.
Talking about abuse can feel overwhelming, and they may feel guilt or self-blame. Gently remind them that what is happening is not their fault and that they are not alone.
If they feel ready, you can encourage them to contact the Domestic and Sexual Abuse Helpline for confidential support. Your understanding and reassurance can make a meaningful difference.
Creating a safe space to talk
If someone may be experiencing abuse, creating the right environment can help them feel able to open up.
- Try to speak somewhere safe and private, where they feel comfortable
- Take time to build trust - this may not happen straight away
- Use open, calm body language and listen carefully
- Show you care - even small responses can help someone feel heard
If someone opens up to you
How you respond can make a big difference.
You can:
- Listen without judgement and let them speak at their own pace
- Stay calm and supportive, even if what you hear is difficult
- Believe them and take what they say seriously
- Reassure them it is not their fault
- Respect their choices, even if they are not ready to take action
Try to avoid:
- Asking lots of probing questions
- Telling them what they should do or how they should feel
- Showing shock or disbelief
- Taking control or trying to “rescue” the situation
Understanding their situation
When someone shares their experience, it can help to gently think about their safety and needs.
- Are they currently at risk of harm?
- Is anyone else at risk (for example, children or vulnerable adults)?
- Do they need medical attention?
- What feels most important to them right now?
Safety Planning
If appropriate, you can support them to think about their safety:
- Do they feel safe where they are?
- Do they have somewhere they could go if needed?
- Do they know who to contact in an emergency?
- Do they have trusted support around them?
You do not need to have all the answers - support is available.
Getting further support
You don't have to manage this alone. You can contact the helpline to:
- Talk through your concerns
- Get advice on how to support someone safely
- Understand what options may be available
Your Rights, Choices & Support
