There are many reasons a person may call the Helpline. These range from getting support for a domestic or sexual abuse situation, obtaining more information on your next steps, getting a referral or support to find safe housing or discussing concerns that are coming up for you or getting information in order support a friend or family member.
No. The Helpline is open to anyone who has or is currently experiencing domestic or sexual abuse as well as sexual assault.
We welcome calls from all members of the community including men, women and those from the LGBTQ+ community.
There are male and female operators available. If a caller would prefer to speak with one gender over another this can be requested when they call.
You will be connected with a trained professional operator who will give you the support you need, in confidence.
It is your decision what details you divulge with the operator. If appropriate, an operator may recommend another service that may be appropriate to your concerns.
The Helpline can offer support but not counselling services. If appropriate, we may recommend a more specialised service through one our trusted partner organisations.
The Helpline operators will support you without judgement.
No. We only record enough information to provide demographic data to our funders for further outreach needs. We will only take the necessary personal data to provide a referral for you.
Whenever you communicate with the Helpline it is confidential. At times we may need to give information about you to someone else. We may do this if:
- you ask us to
- we believe your life, or someone else’s life is in danger
- you have disclosed a child is being hurt
- you want referred to another organisation for help
- You tell us about a serious crime
Yes. It is helpful if you provide a translator when you call. If not, we can obtain a translator for you. A quicker and more efficient option may be to use our e-mail or webchat option where we use embedded translation services to communicate.
Yes. You can call no matter the situation you find yourself in. Our operators can provide a listening ear and support you by providing resources for your individual situation.
Yes. We accept communication from concerned family, friends, professionals and clinical members of the community.
All our operators are capable of providing support. We are unable to transfer to other operators as they are also supporting other individuals.
The level of detail you share with the operator is your decision.
We have an obligation to report to the police if we believe there is a child in danger there is a crime that has been or is being committed or there is immediate danger to life.
We may ask you some questions about your demographic information such as ethnic origin, age, health trust you live in, etc. This information is only used to help us ensure we are reaching a wide range of users. This information will never be linked to you.
Yes. Our operators can provide support as well as resources or referrals.
Yes. You may also choose to contact Childline on 0800 1111 or contact them online www.childline.org.uk
You can use our email or chat service. You may also ask a friend or family member to contact us for support or resources.
If you have a compliment or complaint you can get in touch by writing to DSA Coordinator, C/o NEXUS NI, 119 University Avenue, Belfast, BT7 1HP.