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What to expect when you contact us

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When you contact the helpline, you will be connected to a trained helpline operator who will listen and support you in a confidential, non-judgemental way.

You are in control of what you choose to share, and you can take things at your own pace.

If you'd prefer your call to remain anonymous, you can dial 141 before the Helpline number to withhold your caller ID. This means your phone number will not be visible to the helpline operator.

If it feels helpful, the operator can talk through your options and may suggest other services or support that could meet your needs.

The Helpline offers a range of language and accessibility options to help make the process fit for your needs.

Language & Accessibility support
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What support can we offer?

When you get in touch, you may:

  • Receive information and guidance tailored to your situation, helping you better understand what you're experiencing
  • Be supported to explore your options at your own pace

Additional support

Depending on your needs, you could be:

  • Signposted to counselling or specialist support services through trusted partner organisations
  • Supported to make a referral to refuge or emergency accommodation, if needed

Further help and signposting

You might also be signposted to other trusted services or resources that can support you further.

Signpost directory

More support & information

I'm worried about someone

Guidance for friends, family members, professionals or others concerned about someone experiencing abuse

Have questions?

Explore our FAQs for answers to common questions

Our impact

  • The Helpline was a safe space for me.

    "I am so grateful that the Helpline is available 24/7 and that I was able to share anonymously. I was recently sexually assaulted, and I wasn’t ready to speak to family or friends. The Helpline was a safe space for me to get support with my options."

  • The Helpline has saved my life.

    "Honestly, I know you might not believe it, but the helpline has really really really saved my life, more than once. Thank you for being there to listen and for not judging."

  • They are there in moments of need.

    "I am so grateful that the Helpline is available 24/7 and that I was able to share anonymously. I was recently sexually assaulted, and I wasn’t ready to speak to family or friends. The Helpline was a safe space for me to get support with my options."

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