Back to Get help

I'm worried about someone

You do not need to be experiencing abuse yourself to contact the helpline. 
If you are worried about someone, you can contact us for information, guidance and support. 

Hero phone

If you need support, you can contact us in the way that feels most comfortable for you. The DSA helpline is a free, confidential service for anyone aged 18+, providing 24/7, 365-day support.

All contact options are confidential and handled by trained helpline staff.

Call us for FREE

0808 802 1414

Chat to us

24/7 Live chat

If you or someone else is in immediate danger, call 999

Supporting someone experiencing abuse

Leaving or seeking help takes courage, and support is available. This can include finding a safe, private space to make a call or accessing practical help such as transport through the Domestic and Sexual Abuse Helpline.

You can support someone by offering a safe, non-judgemental space to talk. Listen, believe them, and let them know you are concerned about their wellbeing.

Talking about abuse can feel overwhelming, and they may feel guilt or self-blame. Gently remind them that what is happening is not their fault and that they are not alone.

If they feel ready, you can encourage them to contact the Domestic and Sexual Abuse Helpline for confidential support. Your understanding and reassurance can make a meaningful difference.

A woman stands behind a younger woman in a seated position, she has her arms around the younger woman who has her eyes closed.

Creating a safe space to talk 

If someone may be experiencing abuse, creating the right environment can help them feel able to open up. 

  • Try to speak somewhere safe and private, where they feel comfortable
  • Take time to build trust - this may not happen straight away
  • Use open, calm body language and listen carefully
  • Show you care - even small responses can help someone feel heard

If someone opens up to you 

How you respond can make a big difference. 

You can:

  • Listen without judgement and let them speak at their own pace
  • Stay calm and supportive, even if what you hear is difficult
  • Believe them and take what they say seriously
  • Reassure them it is not their fault
  • Respect their choices, even if they are not ready to take action

Try to avoid:

  • Asking lots of probing questions
  • Telling them what they should do or how they should feel
  • Showing shock or disbelief
  • Taking control or trying to “rescue” the situation

Understanding their situation

When someone shares their experience, it can help to gently think about their safety and needs. 

  • Are they currently at risk of harm?
  • Is anyone else at risk (for example, children or vulnerable adults)?
  • Do they need medical attention?
  • What feels most important to them right now?

Safety Planning

You don’t have to manage this alone. You can contact the helpline to: 

  • Talk through your concerns
  • Get advice on how to support someone safely
  • Understand what options may be available  

Explore your rights, choices and support

Leave site